Frequently asked questions

WHERE IS UNNIC LOCATED?

UNNIC is located in the capital of the Principality of Andorra, Andorra la Vella.
The exact address is Carrer Prat de la Creu, 40, AD500 Andorra la Vella, Andorra.

How to get there.


DO YOU HAVE TO PAY TO ACCESS THE UNNIC CENTER?

Entrance to the UNNIC Center is completely free.

WHAT ARE THE AGE REQUIREMENTS TO ENTER?

Age requirements for access vary between establishments.

GRAND CASINO OF ANDORRA:
The minimum age required to enter the Gran Casino d'Andorra is for those over 18.

GREENBOX:
The minimum age required to enter the Greenbox will vary according to the type of show.

LA DISCO:
The minimum age required to enter La Disco is for those over 21.

THE RESTAURANT:
There is no age limit to access The restaurant (6th floor)

RED BAR / SPORTS BAR:
Given that these restaurants are located within the playing area, access is restricted to people over 18 years of age.

As a responsible establishment, we strictly enforce our age restrictions to ensure that our guests are of legal age to participate in gaming and leisure activities, and therefore comply with regulatory requirements. We kindly ask our customers to carry proper identification when visiting our center to avoid any inconvenience during the verification process.

Thank you for your cooperation in maintaining a safe and pleasant environment for all our customers.

CAN MINORS ENTER?

UNNIC welcomes guests of all ages to enjoy our facilities: catering, concerts, shows,... For the latter, we recommend that you always check if any age restrictions apply.

However, for your safety and in compliance with local laws and regulations, minors are prohibited from accessing any area of the casino.

We take our responsibility to promote responsible gambling and maintain a safe and enjoyable environment for all our guests very seriously.

We appreciate your cooperation in complying with our age restrictions and policies, and we look forward to welcoming you to UNNIC.


IS THERE SOME KIND OF DRESS CODE TO ACCESS THE CENTER?

Dress code requirements for our guests vary between establishments, but most require people to adhere to a formal dress code and avoid wearing casual clothing such as athletic shorts, sleeveless shirts, tracksuits, flip flops or ski clothes

We kindly ask our customers to avoid wearing clothing that may be considered inappropriate or offensive to other customers. Our dress code policies invite our customers to surround themselves with a sophisticated and elegant atmosphere within our establishment, and we appreciate our customers' cooperation in complying with these guidelines.

Unnic reserves the right of admission, among others, according to dress, capacity and timetables.


WHERE CAN I PARK IF I COME TO UNNIC?

UNNIC offers several parking options for our customers:

  • Free access parking with limited spaces within our centre.
    (Located on the left corner of the main access area of Carrer Prat de la Creu)

Our customers can park their vehicles and enjoy up to 2 additional hours of parking after presenting proof of consumption at our center in the following car parks:

  •  Unnic-Hyundai car park.
    (Located in front of our facilities, next to the dealership)
  • Public parking of the municipality of Andorra la Vella
    (Located at Carrer Prat de la Creu, 59, AD500 Andorra la Vella)

WITH WHAT TYPE OF DOCUMENTATION CAN I ACCESS THE GRAN CASINO ANDORRA?

We accept official Andorran documentation such as a passport, residence card, driver's license or a valid national ID or passport from the user's country of birth.

We kindly request that our guests bring appropriate identification when visiting our casino to avoid any inconvenience during the verification process.


WHAT IS FACELOCK?

UNNIC has implemented the latest technology to make access to the casino much safer, faster and more efficient. Introducing "FACELOCK", a machine that can verify the customer's identity more safely and efficiently. It consists of a scanner that reads the data from the identity document and takes a photo that matches the document used. A QR code is generated, which the user can use for future visits, without having to go through the same system again.

IF I HAVE ALREADY ACCESSED GRAN CASINO ANDORRA DO I HAVE TO REGISTER AGAIN WITH FACELOCK?

Yes, and for this reason it is essential that the document you use to register in Facelock is a passport, identity document or Andorran residence card.

WILL SUBMITTING MY DOCUMENTATION ENSURE ME ADMISSION TO THE GRAN CASINO D'ANDORRA?

As a responsible establishment, we adhere to strict verification procedures to ensure the safety of our customers and comply with regulatory requirements.

Please note that submitting the required documentation does not guarantee admission or access to the Gran Casino d'Andorra. For this reason, access will only be granted once the document has been scanned into the computer system and it does not prevent entry.


HOW CAN I COLLECT MY PRIZES AT GRAN CASINO ANDORRA?

Customers who have won at the Gran Casino d'Andorra can collect their payments at the teller desk or designated machines located in the casino hall.

To ensure a safe and efficient process, guests must present their ID and complete the necessary forms.

We take great care to protect the integrity of our gaming operations and to provide our guests with a transparent and fair experience. Our procedures are established to protect us from fraud and comply with regulatory requirements.

For more information, contact those in charge of the playing area.


WHAT ENTERTAINMENT AND LEISURE ACTIVITIES CAN BE ENJOYED THAT ARE NOT GAMBLING RELATED?

At UNNIC, we offer a variety of non-gaming activities for our guests to enjoy during their stay, including live entertainment and dining and dining experiences.

Our guests can also enjoy high-quality cuisine in our restaurants, which have menus prepared by our specialized chefs, by the hand of our Michelin-starred executive chef: Nazario Cano.

At our center, we recognize the importance of offering a diverse range of entertainment options to round out our guests' overall experience. Apart from our gaming offers, the other activities are designed to meet the interests of our customers.


HOW CAN I KNOW SHOW SCHEDULE?

We publish the full schedule of events and shows in several places so that our entire audience can be informed. You can find the schedule at:
Our website: unnicandorra.com
Instagram: instagram.com/unnic.andorra/
Facebook: facebook.com/people/Unnicandorra/100078232358173/
For any questions, please call the Customer Service department on the phone +376 747 847

HOW CAN YOU MAKE, CANCEL OR CHANGE A RESTAURANT RESERVATION?

Unnic customers have different options for managing their bookings. Through our website unnicandorra.com, per telèfon ( +376 747 847) al departament de reserves o també per correu electrònic : reserves@unnicandorra.com

IS THERE A CUSTOMER SERVICE DEPARTMENT THAT I CAN CONTACT IN CASE OF DOUBTS, INCIDENTS OR SUGGESTIONS?

In the event of a doubt or incident during the visit, we encourage our customers to contact our staff or area managers.

We pride ourselves on providing exceptional customer service and are committed to addressing any issues our customers may encounter during their visit. If you cannot speak to our staff or area managers, please contact us by email at info@jocs.ad or by phone (+376) 747847.