Frequently asked questions

UNNIC is located in the capital of the Principality of Andorra, Andorra la Vella.
The exact address is Carrer Prat de la Creu, 40, AD500 Andorra la Vella, Andorra.

How to get there.

UNNIC welcomes guests of all ages to enjoy our facilities: catering, concerts, shows,... For the latter, we recommend that you always check if any age restrictions apply.

However, for your safety and in compliance with local laws and regulations, minors are prohibited from accessing any area of the casino.

We take our responsibility to promote responsible gambling and maintain a safe and enjoyable environment for all our guests very seriously.

We appreciate your cooperation in complying with our age restrictions and policies, and we look forward to welcoming you to UNNIC.

Dress code requirements for our guests vary between establishments, but most require people to adhere to a formal dress code and avoid wearing casual clothing such as athletic shorts, sleeveless shirts, tracksuits, flip flops or ski clothes

We kindly ask our customers to avoid wearing clothing that may be considered inappropriate or offensive to other customers. Our dress code policies invite our customers to surround themselves with a sophisticated and elegant atmosphere within our establishment, and we appreciate our customers' cooperation in complying with these guidelines.

Unnic reserves the right of admission, among others, according to dress, capacity and timetables.

UNNIC offers several parking options for our customers:

• Free access parking with limited spaces within our centre.
  (Located on the left corner of the main access area of Carrer Prat de la Creu)

Our customers can park their vehicles and enjoy up to 2 additional hours of parking after presenting proof of consumption at our center in the following car parks:

•  Unnic-Hyundai car park.
  (Located in front of our facilities, next to the dealership)
• Public parking of the municipality of Andorra la Vella
  (Located at Carrer Prat de la Creu, 59, AD500 Andorra la Vella)

We accept official Andorran documentation such as a passport, residence card, driver's license or a valid national ID or passport from the user's country of birth.

We kindly request that our guests bring appropriate identification when visiting our casino to avoid any inconvenience during the verification process.

As a responsible establishment, we adhere to strict verification procedures to ensure the safety of our customers and comply with regulatory requirements.

Please note that submitting the required documentation does not guarantee admission or access to the Gran Casino d'Andorra. For this reason, access will only be granted once the document has been scanned into the computer system and it does not prevent entry.

Customers who have won at the Gran Casino d'Andorra can collect their payments at the teller desk or designated machines located in the casino hall.

To ensure a safe and efficient process, guests must present their ID and complete the necessary forms.

We take great care to protect the integrity of our gaming operations and to provide our guests with a transparent and fair experience. Our procedures are established to protect us from fraud and comply with regulatory requirements.

For more information, contact those in charge of the playing area.

At UNNIC, we offer a variety of non-gaming activities for our guests to enjoy during their stay, including live entertainment and dining and dining experiences.

Our guests can also enjoy high-quality cuisine in our restaurants, which have menus prepared by our specialized chefs, by the hand of our Michelin-starred executive chef: Nazario Cano.

At our center, we recognize the importance of offering a diverse range of entertainment options to round out our guests' overall experience. Apart from our gaming offers, the other activities are designed to meet the interests of our customers.

Chef Nazario Cano is a renowned Spanish chef from Alicante who has been awarded numerous prizes for his culinary experience. He is the owner and chef of El Rodat, a Michelin restaurant located in Javea, Alicante.

Nazario Cano is distinguished by his contemporary Mediterranean cuisine, which combines traditional Spanish ingredients with modern techniques and flavors. His culinary creations have won him numerous awards, including the National Gastronomy Award in 2019.

Nazario Cano is a very prominent chef in the Spanish culinary world and is considered one of the best chefs in the country. He is the executive chef of all the UNNIC restaurants.

In the event of a doubt or incident during the visit, we encourage our customers to contact our staff or area managers.

We pride ourselves on providing exceptional customer service and are committed to addressing any issues our customers may encounter during their visit. If you cannot speak to our staff or area managers, please contact us by email at info@jocs.ad or by phone (+376) 747847.